Managing a Credit Card Chargeback: A Step By Step Guide for Businesses

A step-by-step decision tree that takes a small business owner who has received notice of a customer’s credit card chargeback through all of the decisions and steps they’ll need to complete in order to fight and win the credit card chargeback dispute.

Specifically, this infographic covers whether or not to fight the chargeback, what documents the business will need to provide, important deadlines, what the reason codes mean, where to send their dispute package, etc.


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